Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Restart the device, and install from to get the correct version. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office.
To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. If you have Microsoft 365 for Business Basic, you won’t have any Office applications to install. If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. Go to to check which Office version and edition you have available. Make sure you have the correct Office installed See How to remove Office license files on a Mac. If you aren’t an admin, see How do I find my Microsoft 365 admin? Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. To fix this, sign in again to resolve the issue. There's a problem with your account, please try again later.Īccount error There is a problem with your account.
When you try to activate Microsoft 365 Apps, you might encounter the error "We are unable to connect right now", followed by one of the following error codes:
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